Request you uninstall the printer software and settings from your computer by following the procedure mentioned below. Run HP Support Assistant to make sure all the drivers are updated. Have also done this, but still no good when re-installing driver. Have also disabled Windows Firewall and AVG antivirus to no avail. The printer works finr when printing from iPhone. Tried various HP support software, including HPPSdr.exe but install s/w doesnt recognise when the USB cable is plugged in, or on Wireless, it finds the Printer but just cycles for ages then says it can't install the driver.
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